Alfred Ibiza

One Ordering Marketplace, Four Products

The customer app
The customer app includes the following sections:

• Home page

  The home page is the first screen you see after opening the app. You can find different product categories, such as Food and Beverages, Alcohol and Tobacco, and Pharmacy. As a user, you can select the necessary category, browse the product catalog, select products, and order them.

  

• Push notifications

  Once the order placed is approved by the provider, you service a push-notification about the new order status In progress, and another notification when the courier delivers your order.

• Inbox

  You can exchange messages with restaurants and other businesses within the app using the built-in messaging feature.

• Manage orders

  This section includes order history, which allows you to cancel or reorder products anytime.

• Add new order

  Apart from the Home page, you can place the new order in the Add new order section. You can also select the Take-out option and get the order at the seller's physical location yourself.

  

• Favorites

  If you enjoyed a particular dish or restaurant, you can save it to your favorites and access them in the Favorites section.

  

• Offers

  This section includes special offers and discounts from sellers and food providers.

  

• Settings

  As a user, you can save your address, add credit card information, etc., in the Settings sections.

  

• Helps

  Here, you can receive help from the platform's admins anytime you need it.

• Reviews

  Here, you can rate restaurants, meals, and couriers.

The courier app
The courier app includes the following features:

• New orders

  Once the courier receives the new order required, one can accept or decline it.

• Map

  If the courier accepts the order, the app automatically changes the order status to In progress. The couriers see the pickup and delivery address on the built-in map with the shortest delivery route.

• Order history

  Couriers can access the history of completed orders in the Order History section.

  

The provider app
After login, all providers access their mobile application with the following features:

• Menu management

  Business owners can add, edit, and delete products in their menus, upload images, change descriptions, and prices.

• Receiving orders

  Once a customer places an order, the provider receives a message from the platform with other details, customer name, total order sum, and delivery address.

• Replying to customer reviews

  After the customer leaves a review of one's products, the provider can reply to the customer's review.

• Live chat with customers

  As the customer places a new order, one can connect with providers in the live chat and discuss order details.

• Placing and tracking delivery requests

  After the provider approves a new order, one places a delivery request to the courier app and tracks delivery progress.

  

Admin panel
We empowered the web-based admin panel with the following functionality:

• Dashboard

  Here, admins can count the total number of users, restaurants, current orders, and other platform stats.

• User management

  As an admin, you can add new users, access their details, and block users.

• Category management

  In this section, you can add new product categories, manage existing categories, and delete them.

• Order management

  You can view new and completed orders, edit order information, and cancel orders.

  

• Promo cards

  As an admin, you can issue promo cards that give customers discounts.

• Rating and reviews

  You can add, manage, and delete user reviews.

• CMS management

  Here, you can access your customer management system's information, add, edit, or delete users.

• Helpdesk tickets

  In this section, you can view messages from customers who need support on your platform and solve issues.

• Banners

  Here, you can add, manage, and delete banners on the landing page.

• Manage settings

  As an admin, you can manage user settings for customers and restaurants.