Orb Health - Сare Management as a Virtual Service

Our company had the chance to work on such an amazing service. In this article, we are going to tell you about it. 

Orb Health project description

Orb Health's Care Management as a Service enables health centers, systems, hospitals, and unions to scale contact centers and deliver care management programs as a guided service. It simplifies the healthcare journey, maximizes patient outcomes, and enables financial success from fee-for-service to value-based care, without adding staff, apps, or infrastructure. 

Orb Health scales patient access through remote contact centers that seamlessly deliver care management as an EMR-connected, data-driven virtual service. We rapidly enable unparalleled clinical patient outcomes and satisfaction while transforming the economics of patient service for health systems, FQHC/community health centers, payers, and unions without adding staff, apps, or infrastructure, 

How does Orb Health help customers? 

  • Reduce ER/Hospital Visits 
  • Seamlessly Extend Practice 
  • Expand Critical Services 
  • Provide Interactive Patient Care 
  • Increase Patient Engagement & Satisfaction
  • Keep Patients In-Network 
  • Increase Revenue 
  • Improved HCC Scoring
  • Reduce Patient Leakage

 

What did We Do in the Project?

From obsolete to technology-driven tech stack:

  • Migrate data storage from on-premise to cloud to improve accessibility, security, and cost-efficiency
  • Setting up fault tolerance infrastructure with monitoring, alerting, data backup, data recovering, and autoscaling
  • Implementing automation testing before release to prevent human factor in the production 
  • Actualize technologies to increase maintenance and speed of delivering new features 

New Patient View

Complete redesign and development of a new way of interaction with patient clinical information. Medication, Problems, Allergies, Appointments, Demographics, and much more in a new and easy to navigate format.  

Work Listing View

We created a new approach to working with patients in customer practice, maximizing efficiency. This allows navigation between assigned patients, easily keeping up on priority and general que.

New Population Identification Engine

A powerful tool aimed to process the Orb Data Base quickly. This allows identifying patients by specific parameters to group them for further treatment.

Integration with Remote Patient Monitoring Vendors

This cutting edge feature allows creating connections between smart health devices at the patient's home, gathering, analyzing, and processing data for making peoples' lives more secure and accountable.

New Time Tracking

We worked closely with a clinical team to make logging time more manageable and effective - complete redesign legacy Time Tracking with a new and modern look. 

Power BI Analytics 

Complete redesign of dashboards, created new metrics, making executive board accountable for every vital indicator.

Programs Implementation

A new tool aimed to create patient programs. Powerful  enhancements that allow adding programs and campaigns in a couple of clicks.

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Project Technical Specification

Universal Patient Engagement Center Experienced, licensed, and certified medical practitioners empowered by Orb Health's EMR-centric patient intelligence provide care delivery that exceeds expectations. The core functionality of the Orb Health app is:

Programs and Services

Mix and match services to meet your various patient population needs without adding resources.

Patient Access and Empowerment

Scalable patient access and high-quality care management empowers a new level of careful attention that keeps patients healthier, more satisfied, and in-network.

Clinical and Financial Outcomes

Repeatedly proven and independently validated Care Management as a Service drives significant outcomes while lowering costs and increasing revenue.

There are two web applications for internal users: Clinical Site and Program Manager Site.

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Key Solutions

Redox integration

Connecting digital health products to provider systems is fundamental to delivering value, but the industry hasn't made that easy. Healthcare providers are running dozens of different EHRs with various protocols, which means connecting can be a tangled mess of ad hoc solutions. Product teams who use Redox skip the mess and get every provider's connection in a single developer-friendly API designed to support their product's functional needs.

Genesys Integration

Protect your existing workforce management software and technology investments with off-the-shelf integrations that hook into your current solutions. Out-of-the-box integrations with a CRM system, PBX, ACD, workforce optimization, case management, and other legacy systems reduce time to value and quickly get a contact center up and running.

Power BI Integration

Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated data sources into coherent, visually immersive, and interactive insights. For example, your data may be an Excel spreadsheet or a collection of cloud-based and on-premises hybrid data warehouses. Power BI lets you easily connect to your data sources, visualize and discover what's important, and share that with anyone you want. 

Handling Data Security (HIPAA Standard)

Data security is one of the significant challenges of developing any service that deals with sensitive data. Therefore, the first requirement was to be able to store patient data as securely as possible.

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Tech Stack

  • C# .Net 
  • Angular
  • WebAPI 
  • Azure SQL

Personnel

  • Project Manager
  • Business Analyst
  • Power BI Engineer
  • QA engineer
  • AQA engineer
  • 2 Frontend developers
  • 5 Backend developers
  • Designer
  • DevOps

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Conclusion

During the development of this project, we utilized a streamlined, agile workflow. This approach helped us deploy an operating prototype of the system, ahead of the planned date, and dedicate more time to its testing and refinement.

 

 
Elena Vodovatova

Editor