- How Does AR / VR Retail Shopping Work?
- AR/VR Retail Statistics 2018 and beyond
- How to Increase Sales Using AR/VR Retail
- Immersive & Engaging Customer Experience
- Virtual Reality Retail Store Accessibility
- Examples of Retailers Using Virtual Reality and Augmented Reality
- In-Store Experience
- Home In-Store Experience
- The APP Solutions AR/VR Usage Examples
- In Conclusion
The retail industry is one of the biggest industries on the planet and a critical element in the backbone of the global economy. It is also the perfect training field for the emerging technologies implementation, making it an ideal place for Virtual and Augmented Realities to show their worth.
The reason for such openness is simple - Retail is also one of the most competitive fields of the economy. It is a common knowledge that no matter how niche your market might be - you have to fight for the place under the sun, you have to persuade customers. That makes retail business particularly interested in finding new and more elaborate ways of engaging customers and establishing new brands.
The thing is - retail business needs to be competitive and in order to be so it tries every new technology on the block. It is hit and miss but when it hits - it hits hard.
Concurrently, this helps to establish new technologies and fit them into the business model. For example, just a decade ago such thing as smartphone notification seemed futuristic and now it is a norm. And that was not in the least because of the many things that were added to the customer experience in online and offline retail.
This brings us to today’s subject.
Here’s a weird observation - if you say “VR & AR in Retail” - no further explanation will be needed. It is oddly self-explanatory and obvious use of technology even though it is still not very widely used.
Retail seems to be a perfect environment for the implementation of Virtual and Augmented Reality solution. The reason for that is simple - as you know, one of the biggest roadblocks in implementing AR & VR solution in practically any commercial field is lack of the proper business model to keep it afloat. It can be a gimmick red hot for a short while, but anything beyond is murky. Enter Retail business.
The thing with retail business is that it doesn’t need VR & AR solutions to be profitable. However, what it needs to be profitable is a customer experience. The fact of the matter is - customer experience ends all be all of the retail business. It is about building brands associated with quality, care and a wide range of options. Enter VR & AR which can do just that.
From the business standpoint, retail is the most obvious choice for trying out solutions due to its relative safety - there is a bigger extent of retail is already embroiled in a certain working business model. Which means VR & AR solutions are simply added to improve and diversify the customer experience. Even more so - virtual and augmented reality can reshape retail.
On the other hand, the demand for augmented reality and virtual reality shopping is present and the demands are fairly distinct.
As we can see from the graph below, the retail industry is in the TOP-5 priorities when it comes to augmented and virtual retail spending trends:
When it comes to the forecast of augmented and virtual retail market shares, retail is not at the end of the list as well, taking a proud seventh place in TOP-10. It also is forecasted to grow almost 300% in just a few years:
According to the Retail Perceptions report:
- 77% of customers want product customization features;
- 65% want more extensive product information;
- 55% claim that implementation of augmented reality to the shopping experience makes more fun.
Immersion and Engagement are amongst the prime directives in the retail industry. If you are lacking in that department - any sell will be a hard one.
The most obvious reason why VR and AR work so well with retail business is that of its ability to solve major problems with customer experience - i.e. lack of engagement and lacking immersion into the product value proposition.
If you think about it for a moment - customer experience is an extremely complicated thing that requires a lot of design thought put in in order to effective.
Augmented Reality and Virtual Reality retail shopping can handle these issues by offering an expansion of customer experience into a more interactive and customized way.
The whole customer’s journey through the shop must have a certain logic. The layout of the shop must be easy to follow and hard to get lost in. AR can offer navigation assistance and even help to build an effective route around the shops in cases of epic shopping tours (think of IKEA's mazes.)
Add augmented reality and customization for the presentation of a product or comparison of several products and it all can be additional bonus points that lead to a successful sale.
Another strategic advantage that brings the implementation of VR & AR into customer experience is overall simplification and customization of the experience without much of an effort.
The thing with VR and especially AR solutions is that they are relatively easy to master in a very short span of time. As a user, you don’t need to know quantum mechanics to access “Try before you buy” features.
The features are always what it says on the tin and the customer is capable to understand how to use an app intuitively. You do need a simple onboarding at the very beginning, but if your (or our) UX designers have done a good job, your users will simply enjoy using the app.
The most obvious field where AR & VR Solutions can be applied is an in-store experience. As one of the toughest elements of customer experience, the in-store experience can use navigation and information features of AR & VR in order to improve customer experience.
As such AR / VR retail experience can potentially make Retail UX more fulfilling. Let’s take a closer look.
In-store navigation is one of the most complicated elements of the customer experience. Sometimes it just can’t be solved physically. However, AR can make it a lot easier.
Here’s how it works - AR routing can show where is situated something customer wants to find. Also, AR routing can be applied to compose an optimized shopping route which is a blessing for those who dig it. As such
Another really interesting AR retail routing solution involves gamification of the customer experience. In this case, the route leads not only to the product but for some gifts or discounts or other pleasant surprises.
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- Locations of interest (restaurants, cafes, and other points of interest) on the map and in Augmented Reality mode
- Information about restaurants, art galleries, parks, and more
- Navigation and direction to the points of interest
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For example, check out how Lowe's Home Improvement has used Augmented Reality for its advantage:
The most potent way of implementing AR into in-store customer experience is with providing an extended set of product information.
You may say that all information that matters is already on the back cover. But not every product manufacturer fits the product information in a comprehensible manner and not every customer is able to get to it. Enter AR.
The amount of information at the customer’s disposal critically affects their decision making process i.e. making or not making a purchase, which is where Augmented Reality solutions can help with the data.
Augmented Reality Retail can streamline the delivery of the product information and potentially can help customers to navigate within the sea of similar products via comparison by the selected criteria. It can turn the product search into something like a pokemon hunt.
Product Search and Customization Assistance
The other important thing AR extension can make much simpler is product search. Sure, the system that is active at the current moment is perfectly fine as it is and on the surface, AR seems utterly abundant to it. But on a second glance, AR can streamline the discovery element of the process of finding the right product by toggling the set of configurations.
On the other hand, AR retail extension can make a significant impact on the way customization of the product is arranged. It is one thing to know that a phone with a particular color scheme is available and it is a completely different thing when you can suggest your input and configure some elements of the product to your taste.
Sure, there are many elements that depend on the manufacturers, but given the fact that such option can increase sales (albeit in a somewhat gimmicky manner) - it surely can make some manufacturers consider to play up with such options.
Augmented Reality is the key to making the in-store experience a reality at home. For example, “Try-before-you-buy” concept is tailor-made for it and the same thing can be said about immersive interactive product catalogs.
Try-before-you-buy ”option is perfect for both VR & AR solutions. It is one of the things that are always in demand and the implementation of such technologies will make it more efficient and effective.
The reason why this feature can benefit from VR & AR extensions is simple - people want to be certain that they have chosen the right product in the right configuration. Trying out is the easiest way to make it sure but it's not always possible to make it in [true] reality.
Such applications can be applied literally to any kind of product that needs to fitted or otherwise experienced. The most obvious types of VR/AR Try-Before-You-Buy are related to clothes, makeup, housing, and furniture fitting.
Augmented and Virtual Reality Retail Examples for Housing & Furniture Fitting
Finding the right furniture to fit in the room is a challenge sometimes. You have to find a perfect match and hope that it all will fit. In the old days it was a hit or miss affair, but now with an implementation of AR, finding and fitting in the objects of furniture is almost a non-issue.
Over the last couple of years, Amazon and IKEA had implemented diverse systems of “try-before-you-buy” that create accurate 3D impressions of how certain objects will fit into the interior.
Take a look at how this virtual reality mobile app works:
The things go to a different level when it comes to implementing VR into the mix. The thing is - VR can make so many housing issues easier. For example, if you are looking for an apartment you can make a look-through via VR.
On the other hand, if the house is under construction or just on a concept stage - you can walk through the 3D proof of concept to experience how it is planned and whether you would like to live there. While both options are an approximation that doesn’t completely negate the necessity of checking the thing out in reality - it is a worthwhile extension of the experience.
Augmented and Virtual Reality in Fashion Retail
Clothes and Makeup AR “Try-before-you-buy” option is very different from the furniture version from a conceptual standpoint. The reason for that is simple - unlike furniture fitting which is clumsy and clunky and otherwise complicated, people genuinely enjoy fitting some clothes and trying some make-up for real. It is a part of the shopping experience and as such many of the customers hold it dearly.
With that being said, AR recreation of that experience offers one crucial element that is unavailable in the real world - supreme customization. AR extension can bring fitting clothes and trying out new makeup schemes to homes and vastly expand the variety of options.
It is one thing to fit as many clothes as possible. However, one might get tired or bored from doing that. On the other hand, with AR TBYB, things get a little bit simpler as there is no need for putting on clothes, taking it off and so on and so forth. All you need to do is to choose an option, see if it fits all right, make a purchase or swipe to the next product.
Immersive Product Catalog
The product catalog is one of the most important elements of off-site retail activity. As such it can benefit from the implementation of the Augmented Reality solutions.
For instance, one of the bigger problems with product catalog is insufficient or overly vague product information.
With AR, this information can be greatly expanded in the pop-up cards with all the important information. Another feature that can be implemented into the product catalog is “Try Before You Buy."
In addition, AR can fit into the catalog a demonstration of the product in action in a form of interactive scenario.
Virtual Reality Retail Stores
The other variation of immersive product catalog is fully operational Virtual Reality retail store where a digital avatar of the user can try on new clothes or experience different products.
While compared with the AR retail apps, the practical element is lacking at the moment - in the future VR Retail Stores might establish itself for certain types of products.
One such example of a VR Store has been launched by MasterCard in conjunction with Atelier Swarovski home decor line:
At the APP Solutions, we think the reality as we know it has been dramatically changed and will experience even more changes in the future. It is not something to be feared, but rather, something that we should embrace and take advantage of.
In terms of the Augmented and Virtual Reality in the Retail industry, we see three solutions that can be developed (and we can help):
- VR Training Simulator - this is something that has been widely used in the Healthcare industry but can be used for staff and customers' training even in less sensitive areas - for example, for beauty salons where employees need to know how to properly dye customers' hair (and can't really afford to destroy someone's locks.)
- VR Shopping - we think that this is a great opportunity to use because it opens up so many opportunities. Just consider people who are limited in mobility - they often have to either ask someone to get them something or come up with creative ways how to get to the store (while you are losing a whole segment of potential customers). VR experience cannot only overcome physical obstacles but also give the customers a chance to enjoy shopping as many other people do.
- AR Shop Consultant - like Lowe's example above, we think businesses should take advantage of the fact that their customers have their smartphones with them 99% of the time. (Also, it adds to the customer experience when there's just not enough staff around to ask questions about this or that particular product.)
The most interesting part of the implementation of VR & AR in Retail Business is the fact that these technologies offer a completely new dimension to work with. Sure, both technologies at the moment are barely extending and expanding the traditional services in a variety of ways. But that’s just the beginning for AR and VR in Retail.
Who knows what kind of services VR & AR will offer for Retail Commerce in the future? The only thing for sure is that the best is yet to come.