BuenoPR – 360° Approach to Health

In the year 2021, health is a topic that is discussed more than others. And people are navigating this challenging domain more and more. 

In the year 2021, health is a topic that is discussed more than others. And people are navigating this challenging domain more and more. 

The App Solutions was always ahead of the curve, with its healthcare projects, both R&D and users facing ones. So it was only a matter of time when we would implement all our knowledge and expertise and encompass it in one app, one that has all the health tracking functions needed and leverage cutting edge technologies, at the same time. BuenoPR became this app.

BuenoPR Project Description

Bueno is the app that gathers all health-related information in one place. On the one hand, it is made to provide patients with comprehensive knowledge about their conditions, prescriptions, and lab results, with the ability to contact their practitioner or care team anytime via chat. On the other hand, Bueno provides up-to-date information about the state of the patient’s insurance, including individual deductible and benefits highlights.

pr-bueno-prototypes

How does Bueno make a difference in this niche? 

  • Preventive medicine powered by AI

Bueno leverages machine learning to analyze all the health data from its user’s EHR to ensure the preventive care they need. Then, powered by Orb Health, the app provides the analyzed data to the care team to make suggestions to patients regarding time to do a check-up, make lab tests or pay attention to particular symptoms. 

  • All the info about user’s condition in their pocket

Integration with Mayo clinic helps to provide users with comprehensive and 100% science-based information on their conditions. It also serves educational purposes with articles on different organs and systems in the body, and lab tests. 

  • Tracking down all the metrics from one app

Users can track all life-important metrics such as height, weight, activity, blood glucose, and others, all in one place. The app supports both manual entry of these measurements and receiving info from the doctor’s office. It also has integration with Validic so that the data can be pulled from health devices.

  • Virtual care 

The app provides a 24/7 possibility to contact the care team, including the user’s practitioner and trained nurses who can answer any bothering questions at any time, help with understanding a care plan, and schedule the next visit to the doctor’s office.

  • Gamification 

The app presents a system of goals and badges to keep people engaged while improving their health. Achievements are given both for regular app usage, including its functions and reaching personal health goals (e.g., steps count).

  • Insurance insights

Using integration with Change Healthcare, we can provide information on the health of our users and let them track how it affects their Health insurance. In addition, it allows total transparency and zero worries when it comes to expenses. 

The main goals of BuenoPR are the following:

  • Provide users with comprehensive insights into their health using their Electronic Health Record (EHR) data processed by AI
  • Ensure 24/7 health support
  • Reduce stress to a minimum with transparent info, excellent UX and gamification techniques 
bueno-app

This combination of functions makes the app unique on the market.  

Project technical specification

The main product is a mobile application for patients. Its features include: 

  • 360° overview of patient’s health (metrics that are collected from the devices, doctor’s office and manually logged, social activity, allergies, medications, health challenges) 
  • Chat with the care team (doctor and nurses)
  • Knowledge base with all the info on the body, lab tests, and conditions
  • Lab results
  • Care activities prescribed by the doctor
  • Insurance information
  • Notification system
  • Achievements

The other elements of the service include:

  • Subscription website – to submit registration forms and subsequently, for subscription management; 
  • Admin Dashboard contains the following features: 
  • General application activity overview; 
  • In-app analytics;
  • User management
  • Customer support operations.
bueno-app-development

Key Solutions

Orb Health

Orb helps connect Bueno to the doctor’s office and ensures users only see the most up-to-date information on their conditions. At the same time, Orb is the primary source of info in the app, including raw data from the EHR and results of AI processing. Its predictive algorithm is used to detect negative health trends and alert nurses about at-risk patients.     

For Bueno users, this means that their care team knows exactly when to reach out to schedule a doctor’s appointment or do a necessary lab test. Statistics show that this approach prevents 2 out of 3 visits to ER. 

Validic 

Validic provides one API connection to access data from the best mHealth apps and devices. Since it covers most of the popular devices, our users don’t have to worry about not connecting their particular one to our app. This was one of the main problems we discovered in the competitor’s apps during the inception phase. 

Change HealthCare

Since our solution has provided clinical information and insurance info, we needed to connect a third-party solution that would collect data from insurance providers on the user-specific data about their plans. Change really helped us to ensure complete transparency regarding health expenses to our users.

Mayo Clinic

One of the problems we aimed to solve in the Bueno app was the lack of correct patient information. So often, people tend to rely on posts on the internet, leading to a lack of professional help and even usage of harmful practices. So, instead of searching health-related info on Google, we wanted them to have all the relevant information that would be 100% science-based and backed up by research all in one place. The Mayo Clinic integration serves this aim perfectly, providing articles based on research and 150 years of medical practice.

Want To Build a Healthcare Mobile App?

Download Free Ebook

Firebase integration

You can’t go far without proper data analytics. An understanding of the state of things regarding the application, the way customers are using it, and how efficiently it operates, hangs on through-and-through analytics. 

The app needed a practical and accessible mobile analytics solution to gain insights regarding application use and user engagement.

We have used Firebase because of its ease of use and flexibility. With its help, the company can see what is going on in the application and react appropriately.

It is also used as a platform for push notifications delivery. 

bueno

Data security and HIPAA

Data security is one of the significant challenges that come with developing any application that deals with sensitive data. And with health apps, it becomes even more important. 

A Step-by-step Guide on HIPAA Compliance

The main requirement was HIPAA compliance which is usually identified with foundations secured by the law:

  • Emergency clinics.
  • Corporate medicinal services associations.
  • Research establishments.
  • Insurance agencies that manage patients and their data.

However, since HIPAA PHI security necessity likewise applies to partners of these offices, it was extremely important to follow these guidelines for user data management, transparent data use, and guaranteeing the safety of data. 

The following solutions were used to provide appropriate data security measures:

  • HTTPS, TLS, SSH for data-in-transit encryption; 
  • Activity Logging + Access Management;
  • Handling all the secure data on the backend;
  • Making sure all the third-party solutions are HIPAA compliant;
  • Limited access to the production database at the network level.

Calmerry Online Therapy Platform

Healthcare App Development 

A White Label Telemedicine Platform

Tech Stack

  • Subscription website – JavaScript/С# 
  • Patient Apps – Swift, Kotlin
  • Devices connectivity – Validic 
  • Analytics and Notifications – Firebase 
pr-bueno-ui-ux

Personnel

  • Project Manager
  • Business Analyst
  • 2 QA engineers
  • 2 iOS developers
  • 2 Android Developers

Conclusion

BuenoPR is an absolutely unique app and another great case in the large portfolio of our healthcare projects. It provides all the necessary data for users about their health, and connects them with their care team, but it also uses cutting-edge technology to prevent conditions and complications. 

For our company, it was a great experience, applying all our expertise both in the Native mobile development and healthcare domains to create an app that would save people’s lives.

Using the Agile approach, and receiving quality feedback from users, each iteration really helped us deliver a product that would be useful, rich in functionality, and extremely easy to navigate.

 

BuenoPR Project Description

Bueno is the app that gathers all health-related information in one place. On the one hand, it is made to provide patients with comprehensive knowledge about their conditions, prescriptions, and lab results, with the ability to contact their practitioner or care team anytime via chat. On the other hand, Bueno provides up-to-date information about the state of the patient’s insurance, including individual deductible and benefits highlights.

pr-bueno-prototypes

How does Bueno make a difference in this niche? 

  • Preventive medicine powered by AI

Bueno leverages machine learning to analyze all the health data from its user’s EHR to ensure the preventive care they need. Then, powered by Orb Health, the app provides the analyzed data to the care team to make suggestions to patients regarding time to do a check-up, make lab tests or pay attention to particular symptoms. 

  • All the info about user’s condition in their pocket

Integration with Mayo clinic helps to provide users with comprehensive and 100% science-based information on their conditions. It also serves educational purposes with articles on different organs and systems in the body, and lab tests. 

  • Tracking down all the metrics from one app

Users can track all life-important metrics such as height, weight, activity, blood glucose, and others, all in one place. The app supports both manual entry of these measurements and receiving info from the doctor’s office. It also has integration with Validic so that the data can be pulled from health devices.

  • Virtual care 

The app provides a 24/7 possibility to contact the care team, including the user’s practitioner and trained nurses who can answer any bothering questions at any time, help with understanding a care plan, and schedule the next visit to the doctor’s office.

  • Gamification 

The app presents a system of goals and badges to keep people engaged while improving their health. Achievements are given both for regular app usage, including its functions and reaching personal health goals (e.g., steps count).

  • Insurance insights

Using integration with Change Healthcare, we can provide information on the health of our users and let them track how it affects their Health insurance. In addition, it allows total transparency and zero worries when it comes to expenses. 

The main goals of BuenoPR are the following:

  • Provide users with comprehensive insights into their health using their Electronic Health Record (EHR) data processed by AI
  • Ensure 24/7 health support
  • Reduce stress to a minimum with transparent info, excellent UX and gamification techniques 
bueno-app

This combination of functions makes the app unique on the market.  

Project technical specification

The main product is a mobile application for patients. Its features include: 

  • 360° overview of patient’s health (metrics that are collected from the devices, doctor’s office and manually logged, social activity, allergies, medications, health challenges) 
  • Chat with the care team (doctor and nurses)
  • Knowledge base with all the info on the body, lab tests, and conditions
  • Lab results
  • Care activities prescribed by the doctor
  • Insurance information
  • Notification system
  • Achievements

The other elements of the service include:

  • Subscription website – to submit registration forms and subsequently, for subscription management; 
  • Admin Dashboard contains the following features: 
  • General application activity overview; 
  • In-app analytics;
  • User management
  • Customer support operations.
bueno-app-development

Key Solutions

Orb Health

Orb helps connect Bueno to the doctor’s office and ensures users only see the most up-to-date information on their conditions. At the same time, Orb is the primary source of info in the app, including raw data from the EHR and results of AI processing. Its predictive algorithm is used to detect negative health trends and alert nurses about at-risk patients.     

For Bueno users, this means that their care team knows exactly when to reach out to schedule a doctor’s appointment or do a necessary lab test. Statistics show that this approach prevents 2 out of 3 visits to ER. 

Validic 

Validic provides one API connection to access data from the best mHealth apps and devices. Since it covers most of the popular devices, our users don’t have to worry about not connecting their particular one to our app. This was one of the main problems we discovered in the competitor’s apps during the inception phase. 

Change HealthCare

Since our solution has provided clinical information and insurance info, we needed to connect a third-party solution that would collect data from insurance providers on the user-specific data about their plans. Change really helped us to ensure complete transparency regarding health expenses to our users.

Mayo Clinic

One of the problems we aimed to solve in the Bueno app was the lack of correct patient information. So often, people tend to rely on posts on the internet, leading to a lack of professional help and even usage of harmful practices. So, instead of searching health-related info on Google, we wanted them to have all the relevant information that would be 100% science-based and backed up by research all in one place. The Mayo Clinic integration serves this aim perfectly, providing articles based on research and 150 years of medical practice.

Want To Build a Healthcare Mobile App?

Download Free Ebook

Firebase integration

You can’t go far without proper data analytics. An understanding of the state of things regarding the application, the way customers are using it, and how efficiently it operates, hangs on through-and-through analytics. 

The app needed a practical and accessible mobile analytics solution to gain insights regarding application use and user engagement.

We have used Firebase because of its ease of use and flexibility. With its help, the company can see what is going on in the application and react appropriately.

It is also used as a platform for push notifications delivery. 

bueno

Data security and HIPAA

Data security is one of the significant challenges that come with developing any application that deals with sensitive data. And with health apps, it becomes even more important. 

A Step-by-step Guide on HIPAA Compliance

The main requirement was HIPAA compliance which is usually identified with foundations secured by the law:

  • Emergency clinics.
  • Corporate medicinal services associations.
  • Research establishments.
  • Insurance agencies that manage patients and their data.

However, since HIPAA PHI security necessity likewise applies to partners of these offices, it was extremely important to follow these guidelines for user data management, transparent data use, and guaranteeing the safety of data. 

The following solutions were used to provide appropriate data security measures:

  • HTTPS, TLS, SSH for data-in-transit encryption; 
  • Activity Logging + Access Management;
  • Handling all the secure data on the backend;
  • Making sure all the third-party solutions are HIPAA compliant;
  • Limited access to the production database at the network level.

Calmerry Online Therapy Platform

Healthcare App Development 

A White Label Telemedicine Platform

Tech Stack

  • Subscription website – JavaScript/С# 
  • Patient Apps – Swift, Kotlin
  • Devices connectivity – Validic 
  • Analytics and Notifications – Firebase 
pr-bueno-ui-ux

Personnel

  • Project Manager
  • Business Analyst
  • 2 QA engineers
  • 2 iOS developers
  • 2 Android Developers

Conclusion

BuenoPR is an absolutely unique app and another great case in the large portfolio of our healthcare projects. It provides all the necessary data for users about their health, and connects them with their care team, but it also uses cutting-edge technology to prevent conditions and complications. 

For our company, it was a great experience, applying all our expertise both in the Native mobile development and healthcare domains to create an app that would save people’s lives.

Using the Agile approach, and receiving quality feedback from users, each iteration really helped us deliver a product that would be useful, rich in functionality, and extremely easy to navigate.

 

The APP Solutions will attend Web Summit 2021

From November 1 to 4, Lisbon, Portugal, will host one of the unique technology events in the business world – the Web Summit. Here you can see representatives of the so-called Fortune 500 companies and newly created startups. Of course, The APP Solutions is not a newcomer to the high-tech world, so we can’t miss such an event!

This year our company decided to introduce itself as a software developer for medical services and solutions. Our interests include:

• Medical Practice Management Software
• Electronic Health Record Software (EHR/EMR/PHR)
• E-Prescribing Software
• Healthcare CRM
• Data Management/Warehousing
Predictive Analytics Software
• HIPAA/GDPR Compliance
• Medical Devices Integration

A solid portfolio backs our skills and expertise. The APP Solutions clients include companies with names that speak for themselves. Сase in point, together with Google, we have implemented an ambitious for streaming processing of DNA sequencing data collected from Oxford Nanopore Technologies MiniON sequencers. You can familiarize yourself with our other solutions in the Portfolio section. More to come soon, don’t miss it!

Want To Build a Healthcare Mobile App?

Download Free Ebook

Web Summit is a technology conference that has been held annually since 2009. The event was founded by Paddy Cosgrave, David Kelly, and Daire Hickey. From 2009 to 2016, the event was based in Dublin, then moved to Lisbon permanently.

Orb Health – Сare Management as a Virtual Service

Our company had the chance to work on such an amazing service. In this article, we are going to tell you about it. 

Our company had the chance to work on such an amazing service. In this article, we are going to tell you about it. 

Orb Health project description

Orb Health’s Care Management as a Service enables health centers, systems, hospitals, and unions to scale contact centers and deliver care management programs as a guided service. It simplifies the healthcare journey, maximizes patient outcomes, and enables financial success from fee-for-service to value-based care, without adding staff, apps, or infrastructure. 

Orb Health scales patient access through remote contact centers that seamlessly deliver care management as an EMR-connected, data-driven virtual service. We rapidly enable unparalleled clinical patient outcomes and satisfaction while transforming the economics of patient service for health systems, FQHC/community health centers, payers, and unions without adding staff, apps, or infrastructure, 

How does Orb Health help customers? 

  • Reduce ER/Hospital Visits 
  • Seamlessly Extend Practice 
  • Expand Critical Services 
  • Provide Interactive Patient Care 
  • Increase Patient Engagement & Satisfaction
  • Keep Patients In-Network 
  • Increase Revenue 
  • Improved HCC Scoring
  • Reduce Patient Leakage

 

What did We Do in the Project?

From obsolete to technology-driven tech stack:

  • Migrate data storage from on-premise to cloud to improve accessibility, security, and cost-efficiency
  • Setting up fault tolerance infrastructure with monitoring, alerting, data backup, data recovering, and autoscaling
  • Implementing automation testing before release to prevent human factor in the production 
  • Actualize technologies to increase maintenance and speed of delivering new features 

Complete redesign and development of a new way of interaction with patient clinical information. Medication, Problems, Allergies, Appointments, Demographics, and much more in a new and easy to navigate format.  

We created a new approach to working with patients in customer practice, maximizing efficiency. This allows navigation between assigned patients, easily keeping up on priority and general que.

A powerful tool aimed to process the Orb Data Base quickly. This allows identifying patients by specific parameters to group them for further treatment.

This cutting edge feature allows creating connections between smart health devices at the patient’s home, gathering, analyzing, and processing data for making peoples’ lives more secure and accountable.

We worked closely with a clinical team to make logging time more manageable and effective – complete redesign legacy Time Tracking with a new and modern look. 

Complete redesign of dashboards, created new metrics, making executive board accountable for every vital indicator.

A new tool aimed to create patient programs. Powerful  enhancements that allow adding programs and campaigns in a couple of clicks.

Want To Build a Healthcare Mobile App?

Download Free Ebook

Project Technical Specification

Universal Patient Engagement Center Experienced, licensed, and certified medical practitioners empowered by Orb Health’s EMR-centric patient intelligence provide care delivery that exceeds expectations. The core functionality of the Orb Health app is:

Mix and match services to meet your various patient population needs without adding resources.

Scalable patient access and high-quality care management empowers a new level of careful attention that keeps patients healthier, more satisfied, and in-network.

Repeatedly proven and independently validated Care Management as a Service drives significant outcomes while lowering costs and increasing revenue.

There are two web applications for internal users: Clinical Site and Program Manager Site.

A Step-by-step Guide on HIPAA Compliance 

Key Solutions

Connecting digital health products to provider systems is fundamental to delivering value, but the industry hasn’t made that easy. Healthcare providers are running dozens of different EHRs with various protocols, which means connecting can be a tangled mess of ad hoc solutions. Product teams who use Redox skip the mess and get every provider’s connection in a single developer-friendly API designed to support their product’s functional needs.

Protect your existing workforce management software and technology investments with off-the-shelf integrations that hook into your current solutions. Out-of-the-box integrations with a CRM system, PBX, ACD, workforce optimization, case management, and other legacy systems reduce time to value and quickly get a contact center up and running.

Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated data sources into coherent, visually immersive, and interactive insights. For example, your data may be an Excel spreadsheet or a collection of cloud-based and on-premises hybrid data warehouses. Power BI lets you easily connect to your data sources, visualize and discover what’s important, and share that with anyone you want. 

Data security is one of the significant challenges of developing any service that deals with sensitive data. Therefore, the first requirement was to be able to store patient data as securely as possible.

BuenoPR – 360° Approach to Health

  • C# .Net 
  • Angular
  • WebAPI 
  • Azure SQL
  • Project Manager
  • Business Analyst
  • Power BI Engineer
  • QA engineer
  • AQA engineer
  • 2 Frontend developers
  • 5 Backend developers
  • Designer
  • DevOps

Calmerry Online Therapy Platform

Healthcare App Development 

A White Label Telemedicine Platform

Conclusion

During the development of this project, we utilized a streamlined, agile workflow. This approach helped us deploy an operating prototype of the system, ahead of the planned date, and dedicate more time to its testing and refinement.

 

Orb Health’s Care Management as a Service enables health centers, systems, hospitals, and unions to scale contact centers and deliver care management programs as a guided service. It simplifies the healthcare journey, maximizes patient outcomes, and enables financial success from fee-for-service to value-based care, without adding staff, apps, or infrastructure. 

Orb Health scales patient access through remote contact centers that seamlessly deliver care management as an EMR-connected, data-driven virtual service. We rapidly enable unparalleled clinical patient outcomes and satisfaction while transforming the economics of patient service for health systems, FQHC/community health centers, payers, and unions without adding staff, apps, or infrastructure, 

How does Orb Health help customers? 

  • Reduce ER/Hospital Visits 
  • Seamlessly Extend Practice 
  • Expand Critical Services 
  • Provide Interactive Patient Care 
  • Increase Patient Engagement & Satisfaction
  • Keep Patients In-Network 
  • Increase Revenue 
  • Improved HCC Scoring
  • Reduce Patient Leakage

 

What did We Do in the Project?

From obsolete to technology-driven tech stack:

  • Migrate data storage from on-premise to cloud to improve accessibility, security, and cost-efficiency
  • Setting up fault tolerance infrastructure with monitoring, alerting, data backup, data recovering, and autoscaling
  • Implementing automation testing before release to prevent human factor in the production 
  • Actualize technologies to increase maintenance and speed of delivering new features 

Complete redesign and development of a new way of interaction with patient clinical information. Medication, Problems, Allergies, Appointments, Demographics, and much more in a new and easy to navigate format.  

Work Listing View

We created a new approach to working with patients in customer practice, maximizing efficiency. This allows navigation between assigned patients, easily keeping up on priority and general que.

A powerful tool aimed to process the Orb Data Base quickly. This allows identifying patients by specific parameters to group them for further treatment.

Integration with Remote Patient Monitoring Vendors

This cutting edge feature allows creating connections between smart health devices at the patient’s home, gathering, analyzing, and processing data for making peoples’ lives more secure and accountable.

We worked closely with a clinical team to make logging time more manageable and effective – complete redesign legacy Time Tracking with a new and modern look. 

Complete redesign of dashboards, created new metrics, making executive board accountable for every vital indicator.

A new tool aimed to create patient programs. Powerful  enhancements that allow adding programs and campaigns in a couple of clicks.

Want To Build a Healthcare Mobile App?

Download Free Ebook

Project Technical Specification

Universal Patient Engagement Center Experienced, licensed, and certified medical practitioners empowered by Orb Health’s EMR-centric patient intelligence provide care delivery that exceeds expectations. The core functionality of the Orb Health app is:

Mix and match services to meet your various patient population needs without adding resources.

Scalable patient access and high-quality care management empowers a new level of careful attention that keeps patients healthier, more satisfied, and in-network.

Repeatedly proven and independently validated Care Management as a Service drives significant outcomes while lowering costs and increasing revenue.

There are two web applications for internal users: Clinical Site and Program Manager Site.

A Step-by-step Guide on HIPAA Compliance 

Key Solutions

Redox integration

Connecting digital health products to provider systems is fundamental to delivering value, but the industry hasn’t made that easy. Healthcare providers are running dozens of different EHRs with various protocols, which means connecting can be a tangled mess of ad hoc solutions. Product teams who use Redox skip the mess and get every provider’s connection in a single developer-friendly API designed to support their product’s functional needs.

Protect your existing workforce management software and technology investments with off-the-shelf integrations that hook into your current solutions. Out-of-the-box integrations with a CRM system, PBX, ACD, workforce optimization, case management, and other legacy systems reduce time to value and quickly get a contact center up and running.

Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated data sources into coherent, visually immersive, and interactive insights. For example, your data may be an Excel spreadsheet or a collection of cloud-based and on-premises hybrid data warehouses. Power BI lets you easily connect to your data sources, visualize and discover what’s important, and share that with anyone you want. 

Data security is one of the significant challenges of developing any service that deals with sensitive data. Therefore, the first requirement was to be able to store patient data as securely as possible.

BuenoPR – 360° Approach to Health

Tech Stack

  • C# .Net 
  • Angular
  • WebAPI 
  • Azure SQL

Personnel

  • Project Manager
  • Business Analyst
  • Power BI Engineer
  • QA engineer
  • AQA engineer
  • 2 Frontend developers
  • 5 Backend developers
  • Designer
  • DevOps

Calmerry Online Therapy Platform

Healthcare App Development 

A White Label Telemedicine Platform

Conclusion

During the development of this project, we utilized a streamlined, agile workflow. This approach helped us deploy an operating prototype of the system, ahead of the planned date, and dedicate more time to its testing and refinement.

 

Healthcare Chatbot: Improving Telemedicine & Enhancing Patient Communication

The healthcare industry is constantly evolving to meet its customers’ needs. A noteworthy trend that is emerging is the use of chatbots. These computer programs, which use artificial intelligence to automate customer service, make it easier for medical providers and patients to communicate.

Chatbots in healthcare are gaining traction, and research suggests that by 2032, the global market for healthcare chatbots will be worth $944.65 billion. The increase in internet penetration, smart device adoption, and the demand for remote medical assistance drive this market forward.

healthcare chatbot market size

In this article, we’ll cover the three main types of healthcare chatbots, how they are used, their advantages and disadvantages, and which one is right for your organization.

BEST CHATBOT DEVELOPMENT TRENDS AND BUSINESS APPLICATIONS

Primary Categories of Medical Chatbots

Chatbots can be broadly divided into three main categories: clinical support, decision support, and healthcare. Let’s take a closer look at each one.

  • Decision-support chatbots provide medical advice based on the data collected from the patient. They can be used to remind patients of drug interactions, suggested doses, and so on.
  • Clinical support chatbots are developed to offer professional medical advice to doctors, helping them make more accurate diagnoses and treatment plans.
  • Healthcare-focused chatbots are used to promote communication between health providers and patients. These chatbots are commonly employed in healthcare to respond quickly to common queries and provide general medical advice.

How Exactly are AI Chatbots being used in Healthcare?

Chatbots, powered by artificial intelligence, are used in various ways to improve the patient experience and simplify medical procedures. To get a better handle on the application of AI bots in healthcare, check out these examples: 

  • Appointment Booking: 

Chatbots can be integrated with online booking systems, making it a cinch for patients to set up or change visits with their medics. 

  • Virtual Health Guides: 

Chatbots use natural language processing (NLP) to comprehend and answer patient queries. For example, they can give information on common medical conditions and symptoms and even link to electronic health records so people can access their health information.

WHAT IS THE BEST WAY TO CREATE A CHATBOT: PLATFORM VS. CUSTOM 

  • Clinical Studies: 

AI chatbots can assess patients for clinical trial eligibility and supply information about ongoing trials, accelerating the process of enrolling participants and collecting data.

  • Prescription Refills:

Chatbots make it quicker than ever to get refills on prescriptions – no more waiting around.

Chatbots specially designed for mental health are invaluable for those struggling with depression, anxiety, and other issues. They provide a secure outlet for communication and lessen feelings of loneliness.

  • Remote Monitoring:

Thanks to AI chatbot healthcare, remote patient health status monitoring is easier than ever. In addition, wearable devices can now supply data to healthcare providers to keep tabs on potential problems.

HOW MENTAL HEALTH CHATBOTS HANDLE STRESS?


It’s important to note that chatbots are never meant to supplant healthcare professionals – they make their jobs more straightforward and accessible to patients.

 

The Role of Intelligent Chatbots in Healthcare [2023 New Applications]

Health organizations are increasingly turning to chatbots, and this tendency will continue to gain momentum in 2023 and beyond. Some of the novel and creative approaches include the following:

Making a splash in the world of telemedicine is one of the most promising areas of application. Healthcare chatbots provide patients with virtual medical consultations and advice so they can avoid leaving the coziness of their homes to get professional assistance.

Chatbots can also be handy in managing and administering medication. These bots can remind patients to take their meds, give info regarding drug interactions, and alert them if there are any issues with their treatment.

5 CHALLENGES OF CHATBOTS FOR BUSINESS AND HOW TO OVERCOME THEM

Medical data analysis is another area where chatbots can prove useful. AI bots assist physicians in quickly processing vast amounts of patient data, enabling healthcare workers to acquire info about potential health issues and receive personalized care plans.

healthcare chatbot for routine diagnostic tasks

A healthcare chatbot can link patients and trials according to their health data and demographics, boosting clinical trial participation and accelerating research.

Chatbots can manage mundane tasks like scheduling appointments and providing simple answers about treatments and insurance.

The medical chatbot can assist as an interpreter for non-English speaking patients. The bot can then interpret during consultations and appointments, eliminating language issues.

AI chatbots are also being used to uphold and teach people about their well-being. It will give advice on healthy eating, offer lifestyle modifications, and remind them of other important activities.

Suicides are a growing epidemic, so let’s tackle it head-on with technology. We can design an app and chatbot with mental health resources that deliver tailored Cognitive Behavioral Therapy. AI tech can help those in need by reminding them of appointments, offering tips for treatment, and providing invaluable assistance in tackling their mental health issues.

BENEFITS OF USING CHATBOTS FOR YOUR BUSINESS

The Pros and Cons of Healthcare Chatbots

There are benefits and drawbacks to using chatbots in medicine, just as with any new technology. So why don’t we briefly talk about some of them below?

According to Statista, by 2022, the market size of customer service from artificial intelligence chatbots in China will amount to around 7.1 billion Yuan. AI can be a real “plus” for the healthcare industry too. 

ai market

Some of the many rewards it offers include:

Chatbots can help the health sector save an estimated $11 billion annually! Automating some tasks and quickly responding to basic questions result in reduced medical service expenses and free up doctors to tackle more complex issues.

Chatbots can be used to streamline and make healthcare services more efficient.

In addition to saving money, medical bots can offer faster access to healthcare services. According to a survey, 78% of people prefer using bots for medical services. 

AI-powered chatbots are able to provide comprehensive support and advice to patients and follow-up services.

Harnessing AI capabilities, chatbots can provide thorough aid and counsel to patients, as well as follow-up consultations and treatments.

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advantages of ai chatbots in healthcare

A further benefit of a medical chatbot is that it can furnish individualized healthcare services, guidance, and assistance to patients. Utilizing the power of AI, these chatbots can provide every patient with personalized advice and reminders tailored to their requirements.

On the opposite side of the coin, there are a few obstacles to consider when contemplating the development of healthcare chatbots. Let’s take a gander at the downsides. 

Putting together an AI that can handle delicate medical information can be pretty intricate and take longer than expected.

One major disadvantage is that, for the time being, chatbots cannot deliver thorough medical counsel. Thus, these should be employed in conjunction with the direction of certified medical experts and not as a substitution.

Also, ethical and security problems may appear when bots access patient records. Some chatbots may not include the necessary safety measures to securely store and process confidential patient data, thereby risking patient privacy. Health services that employ a chatbot for medical reasons must take precautions to prevent data breaches.

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The stellar performance of healthcare chatbots is only as good as the info they’re fed. Feed them incorrect details, and their misdiagnoses or shady treatments flummox you. To ensure accurate results, keep patient data up-to-date and current!

cloud computing for ai chatbots

Chatbots may not be able to provide the full scope of mental health support, so healthcare organizations must pair them with dedicated medical professionals for comprehensive aid.

How to Choose an AI Chatbot for Your Healthcare Organization

When choosing an AI chatbot for your healthcare organization, there are several factors to consider.

  • Type

The first step in developing a healthcare chatbot is determining its purpose. Specifically, do you need one that can help you make decisions and support you clinically or one that focuses on providing general medical guidance to patients?

  • Features 

Think about what the chatbot can do and what features it has. Askings questions like “can I get specific recommendations and reminders from the chatbot?” “Can patient information be safely stored and processed?” can help you make the right choice.

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  • Costs

Also, take into account the cost of the chatbot. They can be expensive, so you should consider the price and make sure it fits your budget.

Costs of implementing a healthcare chatbot
  • Security

Pay close attention to the chatbot’s security settings and how to protect patient data is essential. Ensure that it has the right security measures to keep sensitive patient information from getting into the wrong hands.

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Chatbots and Their Place in Healthcare

Chatbots could help improve health care by providing information, answering patients’ questions, and helping to sort out symptoms. A chatbot can tell you about general health or how to deal with a certain condition, for example. They also help healthcare providers by answering patients’ frequently asked questions and directing them to the right care. 

Healthcare facilities must use chatbots in a responsible and protected manner. They can’t replace doctors and nurses, so that’s something to remember. For the best results in patient care, hospitals, clinics, and other organizations should integrate bots with medical professionals and psychologists.

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Outcomes

Healthcare chatbots have the potential to revolutionize the health industry. They are a powerful and cost-effective way to provide medical advice and support to patients and health providers. They also provide personalized advice and reminders tailored to the individual patient’s needs.  

Technology is still in its early stages, and chatbots still need to be built, tested, and regulated based on their usage in medical care. It is important, though, that healthcare organizations use these bots safely and responsibly. Nevertheless, we are excited about the future!

Do you need a team of specialists who will work with you to create a healthcare chatbot for your app and protect against cyberattacks?

The APP Solutions is a leading healthcare technology company that creates innovative products to improve patient outcomes and streamline healthcare processes. Our talented developers and designers work hard to give our clients the most advanced, secure, and effective solutions to improve patient outcomes and streamline healthcare processes. 

We have a proven track record of delivering high-quality, user-friendly, and scalable healthcare technology solutions. Our expertise includes developing electronic health records (EHR) systems, telemedicine platforms, patient portals, and chatbots for mobile health, among other things. Our solutions are designed to comply fully with HIPAA and HITECH. Contact us today, and you will be glad you did.